Blogs / Articles

Support tickets bounce between vendor and partner. The implementer who knew your customisations left. One person understands the configuration. Dissatisfaction with support is driving switch talk - and that is an ops risk, not a product brochure problem.

Most businesses are playing with AI. Almost none are operationalising it. The gap between experimenting and engineering is where real competitive advantage lives - and most SMEs are on the wrong side of it.

Leadership thinks the ERP is live. The floor runs on spreadsheets. Half the modules sit unused while you pay full licence, support, and training costs. Adoption - not feature gaps - is the renew-versus-replace signal you keep ignoring.

ERP replacement in the mid-market is expensive, slow, and fails more often than it succeeds. The smarter move is to build integration and orchestration layers on top of what you already have - faster, cheaper, and lower risk.

Quote to cash and procure to pay still depend on people carrying data between spreadsheet, ERP, warehouse, and finance. That walk is not abstract "integration debt." It is re-keying, chase, and delay - and a new ERP will not stop it by itself.